Improving your Business
The Puerto Rico Tourism Company offers a variety of courses for endorsed businesses through its Touristic Quality and Educational Affairs Division. These cover a wide range of topics such as quality of service, quality standards, hospitality, and emotional intelligence, among others. The workshops and conferences are free of cost and are designed to raise the service and quality standards in tourism businesses.
For additional information, contact Marilí Rosario at firstname.lastname@example.org or call 787-721-2400 x. 2089 / 2418
Who can apply?
- Transportation and Tour Businesses
- Private Sector
Workshops and Seminars
Recognizes the efforts that each professional needs to realize in order to comply and exceed our visitors’ expectations. Through questions and exercises we present the following topics are:
- Define Quality Service and recognize its value in our daily activities
- Identify some of the effective business communication skills and techniques.
- Handle customer service and situations to promote and improve customer satisfaction.
Duration: Four (4) hours.
Audience: All personnel.
Participants: Ten to twenty (10 to 20) participants.
Requirements: Room with A/C, chairs and tables set up in a “U” shape, 2 coffee breaks (a.m. and p.m.).