Tour Guides and Travel Agencies
Tour guides play an extremely important role in promoting a destination, as they offer not only information, but also enhance the image of the destination and the experience of a guest visiting a place or tourist attraction. As a key element in the quality and way that a customer understands and enjoys the activities during his visit, these professionals have to follow high quality standards. The CTPR is the agency that supervises the certification and education of tour guides on the island, as selected by the government of Puerto Rico.
Click on the links on the side to learn more about tour guide certifications and laws and regulations that apply to the field in Puerto Rico.
- Act 52 – May 6, 2008 (in Spanish)
- Hoja de Requisitos para Certificación Guía Turístico 2021 (in Spanish)
- Brochure Guias Turisticos 2021 (in Spanish)
- Tour Guides Requirements Certification (in Spanish)
- General Tour Guides List (in Spanish)
- Municipal Tour Guides List (in Spanish)
- Interpreter Requirements (in Spanish)
- Special Permit for Tour Guides (in Spanish)
- Renewal Requirements for General and Specialized Tour Guide Certification (in Spanish)
- Interpreter Renewal Requirements (in Spanish)
- Employer Change Requirements for Interpreters (in Spanish)
- General Tour Guide Listing (in Spanish)
- Municipal Tour Guide Listing (in Spanish)
Travel Agencies and Wholesalers
A travel agent is a person who serves as an intermediary between service providers for travelers, such as airlines, hotels and consumers, and offer advice on transportation options, accommodations and details regarding trip planning. Most travel agents are affiliated to a travel agency but some are self-employed. The tourist transportation department of the Puerto Rico Tourism Company ensures that travel agencies operate under the applicable law and serve as a mediator when difficulties arise with a client.
Click on the link to learn more about the laws and regulations that apply to travel agencies in Puerto Rico.
- Act 212 – August 28, 2003
- Travel Agents and Wholesalers Regulations (in Spanish)
- Travel Agents and Wholesalers Brochure (in Spanish)
- Travel Agencies Authorized By PRTC
- Travel and Excursion Wholesalers Authorized by PRTC
- Independent Contractors Authorized by PRTC
- Order and Resolution -2018-01 (in Spanish)
Click on the link below to download the request.
- Renewal for Travel Agencies and Travel and Excursions Wholesalers – Corporation / LLC
- Renewal for Travel Agencies and Travel and Excursions Wholesalers – Individual
- New Travel Agency or Wholesaler – Corporation / LLC
- New Travel Agency or Wholesaler – Individual
- Transfer Travel Agency or Wholesaler – Individual
- Transfer for Travel Agencies and Travel and Excursions Wholesalers – Corporation / LLC
- Independent Contractor Requirements
Click on the links below to learn about the processes:
- Grievance Filing Process (in Spanish)
- Complaint and grievance investigation process (in Spanish)
Regulatory orders issued
Local Routes endorsed by the Tourism Company
Local and international travelers can visit off-the-beaten-path locations and historic landmarks through the Island by following the thematic routes endorsed by the Puerto Rico Tourism Company. Each route offers the opportunity to discover more about the culture and history of the Island. Plan your tour with a PRTC certified guide so you don’t miss any of the details in the route or enjoy the route on your own.
- Ruta de la Salsa – Santurce “De Barrio Obrero a la 15….”
- Ruta de la Salsa – Viejo San Juan “Calle Luna Calle Sol….”
- Ruta de la Salsa – “Salsa es Ponce”
- Ruta Criolla de la Salsa – Caguas
- Ruta San Juan Bautista
- Ruta Porta del Sol Sagrado
- Ruta Taína